Help Center

FAQ

Sending Mugs As Gifts

Can you add a gift card?

Can you add a note in the box?

Do you offer gift wrapping?

I am sending a mug as a gift, but I don't want to include a note. Is that okay?

Creating The Art For Mugs

How do you create your mug art?

Where do you get your mug ideas?

Tell me more about your designs. What makes them so special?

Can I use your mug design on my t-shirt?

Do you take requests?

All About The Mugs

Who prints your mugs?

What is the difference in 11 oz. and 15 oz. size?

What are the dimensions (in inches) and weight of your mugs?

Can I put them in the dishwasher and microwave?

What is the printing process that is used on your mugs?

How long does it take for my mug to be created?

How long will it take for my mug to be shipped out (U.S. addresses)?

How long does it take for my mug to be delivered to me (U.S. deliveries)?

What is the minimum order to receive a discount on mugs?

Who takes all these white mug pictures for this shop?

Do you ever have sales?

Can I draw on your mugs with a Sharpie, and then bake it in the oven?

Customizing Mugs

Will you add my name to a mug? Will you replace an existing word or two on one of your existing designs, with words of my choice?

will you do a custom mug design for me?

Can you please explain your custom mug prices?

Will you design my logo?

If I order a custom mug design, can I get a discount on my mug order?

Shipping and Tracking

Will you ship to my P.O. Box?

When will I get my tracking number?

Shipping Carrier Options

DHL explained

USPS Priority Mail explained

International Shipping explained

Fed Ex Ground explained

Fed Ex 2-Day explained

Refunds + Exchanges

I want to return my mug. There is nothing wrong with it, I just changed my mind.

The mugs' color doesn't look like it looks in the picture.

My mug arrived broken! Can you help me?

My order tracking states that my package was delivered, but it's not here.

My order never arrived and the tracking is not accurate, either.